Privacy policy

Recreate Holdings Ltd ("Recreate", "we", "us") runs the Recreate app and coach console at app.recreateteam.com. This policy explains what personal information we collect when you use them, why we collect it, and your rights.

Who we are: Recreate Holdings Ltd, company number 15887592, The Old Town Hall, Market Place, Oundle, Peterborough, PE8 4BA. Our privacy contact is Roberto Baldacci — +44 1733 300074, admin@recreateteam.com.

1. What we collect

What	Examples	Why
Account details	Name, email, phone, password (stored encrypted)	To create your account and sign you in
Health and fitness information	Health questionnaire (PAR-Q), injuries and medical notes you share, body scans (e.g. weight, body fat, muscle mass), body measurements, progress photos	To check training is safe for you and to plan and track your programme
Training and nutrition logs	Workouts, sessions, check-ins, food logs, food photos, macros	To coach you and show your progress
Messages	Messages between you and your coach	To support you
Bookings and payments	Classes, PT sessions, events, memberships, what you paid and when	To provide what you booked and keep financial records
Documents	Agreements and forms you sign or upload	For our records and your safety

We do not see or store your full card details. Card payments are handled by Stripe.

2. Health information

Health and body data is "special category" data under UK GDPR. We only collect it with your explicit consent, which you give when you join and fill in your health questionnaire, and we only use it to coach you safely. Only your coaches and Recreate staff can see it. You can withdraw your consent at any time by deleting your account (see section 7). We may then be unable to keep training you.

Recreate Recovery health form. Before using the infrared sauna and ice bath, everyone (members and non-members) completes our Recovery health screening, PAR-Q and disclaimer, and renews it every 6 months. It asks about heart and circulation, conditions affected by heat or cold, medication, pregnancy and similar, plus your date of birth and an emergency contact. We collect it with your explicit consent, given on the form, and use it only to keep you safe in the Recovery Suite: to check whether you can use the facilities, to decide if a staff member should talk it through with you first, and to help in an emergency. Only Recreate staff can see your answers; if you answer YES to a question, our Recovery team gets an email so someone can check with you. We email you shortly before it runs out. You can ask us to delete it at any time (see section 7), but we cannot let you use the sauna or ice bath without a current form.

3. Our legal reasons for using your information

Contract: to provide the coaching, classes and events you sign up for.
Consent: for health information and progress photos.
Legal obligation: to keep payment and tax records.
Legitimate interests: to run and improve our service, and to keep it secure.
Marketing (e.g. newsletters): only if you've agreed, and you can unsubscribe at any time.

4. Who we share it with

We never sell your information. We use these trusted providers to run the app, and they only process your data on our instructions:

Supabase: app database, sign-in and file storage
Stripe: payments
Resend: sending emails (e.g. tickets, password resets)

Where a provider is based outside the UK, we rely on approved safeguards such as the UK International Data Transfer Addendum or the UK–US Data Bridge.

5. How long we keep it

Account and health data: for as long as you're a member. If you delete your account, it is erased straight away.
Recovery health forms: each form is valid for 6 months. We keep forms for 3 years after they run out, in case we need to look into an incident, then delete them automatically.
Payment records: 6 years, as UK tax law requires. After your account is deleted they are no longer linked to your name.
Inactive accounts: deleted after 2 years of no activity.

6. Keeping it safe

Your data is encrypted in transit. Access is limited to signed-in coaches and staff, and each member can only see their own records.

7. Your rights

You can ask us to access, correct, delete or export your data, or object to how we use it.

You can delete your account at any time inside the app, under My profile → Delete my account. This permanently removes your profile, health data, photos, logs and messages, and cancels any active membership. You can also email admin@recreateteam.com.

If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

8. Children

The app is not for anyone under 18.

9. Changes

If we make important changes to this policy, we'll tell you in the app or by email.

Recreate Holdings Ltd · The Old Town Hall, Market Place, Oundle, PE8 4BA · Privacy · Support